Eligibility, checked. Prior auth, handled.

No more payer portals. No more hold music. soso works portals, calls payers, and fits into the EMR your team already uses.

Visit limits, copays, and auth triggers — confirmed before the eval.
Auths submitted, followed up, and renewed before they lapse.
Free up your team’s time for patients, collections, and the work only they can do.

A 30-minute call — we’ll show you how soso can run your eligibility and auth workflows. No prep needed.

HIPAA compliant SOC 2 Type I Works with your EMR and payer portals

Watch soso work the portal, call the payer, and write up the result.

01 · Eligibility

The most accurate eligibility, built for PT.

soso starts with what’s published — the clearinghouse, then the payer portal — and calls the payer for whatever’s missing: sometimes a whole plan, sometimes one detail, like the visits already used. It learns your payer mix and where each answer lives, so every check goes straight to the right source. Your team opens the chart to a finished answer, not a queue of things to go chase.

1 · Find the answer

soso goes to the right source for each question.

ClearinghouseCoverage baseline

Payer portalPlan detail

Payer phoneWhatever’s missing

2 · Returned resultVerification complete

Coverage and planActive · dates confirmed

Patient responsibilityCopay · deductible · out-of-pocket

Therapy visitsLimit · used · remaining

Rules before treatmentAuth trigger · referral

02 · Prior authorization

Every auth moves to a decision.

soso prepares and submits the request, follows up across the portal and the phone, and triggers re-auths before they lapse — contacting your PTs for progress notes when the payer needs them. Your staff step in only when clinical judgment is required.

Request submittedConfirmation captured Done

Followed upPortal checked; phone called when needed Done

Re-auth triggeredProgress notes requested from your PTs before the auth lapses Triggered

Fits how you already work.

Runs in your EMR — WebPT, Prompt, Jane, or any web-based system
No new dashboards for the front desk
Onboarding is a walkthrough, not a project

The questions clinics ask first.

What should we automate first?

Pick whatever eats the most front-desk hours — for most clinics that’s eligibility checks or re-auth chasing. soso handles the portal work, calls the payer, follows up, and documents the result; your staff stays involved when clinical judgment or supporting notes are required.

Will soso work with the systems we already use?

soso works through the browser-based portals and EMR steps your team already uses — Availity, payer-specific portals, and browser-based EMRs like WebPT, Prompt, and Jane. If your team uses it in a browser, soso can work it. We map and validate the workflow with your team before it runs — there is no new payer-work dashboard for staff.

Can soso actually call payers?

Yes. Sometimes a payer publishes nothing online; sometimes everything’s there except one detail, like the visits already used. Either way, soso places the call, navigates the phone tree, waits on hold, and captures the result. Every call is recorded and audited.

How does the eligibility cross-check work?

Choose the sample. You select a small set of completed eligibility checks and share them through an agreed secure process.
We rerun it. soso checks the clearinghouse, payer portal, and phone as needed, recording which source supplied each answer.
Review the findings. Your team sees what agreed, what was missing, which rehab-specific details were incomplete, and how often a payer call was required.

In 15 minutes, we agree on the sample, secure handoff, and any payer access needed. Nothing changes in the live workflow, and there is no software implementation. Leave your email below and we’ll set it up.

How much work is onboarding for our team?

Not much. Someone on your team records a walkthrough of how the workflow runs today, and we build from that. There’s no integration project and no new software for staff — soso learns your process; your team keeps theirs.

How does soso handle security?

Data is encrypted in transit and at rest. soso is HIPAA compliant and SOC 2 Type I certified, with a Type II audit underway. Data-residency controls are available for organizations with specific requirements.

Curious what your checks are missing?

We can audit your recent eligibility checks and show you what they may have missed — the visit limits, auth triggers and secondary coverage a standard check leaves out. Nothing changes in how your team works today.

Got it.

We’ll be in touch to set up the audit.

Get your team out of hold queues.

Bring your worst payer, and we’ll map what soso can take off the team’s plate.

HIPAA compliant SOC 2 Type I Works with your EMR and payer portals