No more payer portals. No more hold music.

Eligibility checks and prior auths, worked through the clearinghouse, the payer portal and the phone — then written back into your EMR.

Built for physical, occupational and speech therapy — the visit counts, auth triggers and re-auths a clearinghouse response never contains.

Visits used and visits remaining, on every verification.
The auth trigger caught before the eval — not after visit 12.
Your front desk stops sitting on hold.
No software to install, and no new dashboard for anyone to learn.

Real CareFirst check · 38 seconds

Watch soso work the portal, call the payer, and write up the result.

01 · Eligibility

Whichever source has the answer.

soso starts with the clearinghouse, opens the payer portal when the plan detail isn’t in the response, and calls the payer when it isn’t published anywhere. Same order, every patient. Your team sees a finished answer, not a queue of things to go chase.

1 · Find the answer

soso goes to the right source for each question.

ClearinghouseCoverage baseline

Payer portalPlan detail

Payer phoneEverything unpublished

2 · Returned resultVerification complete

Coverage and planActive · dates confirmed

Patient responsibilityCopay · deductible · out-of-pocket

Therapy visitsLimit · used · remaining

Rules before treatmentAuth trigger · referral

02 · Prior authorization

Every auth moves to a decision.

soso prepares and submits the request, checks status across the portal and the phone, follows up when the payer stops short, and documents the decision in your EMR. Your staff step in only when clinical judgment or supporting notes are required.

Request submittedConfirmation captured Done

Payer followed upPortal checked; phone called when needed Done

Decision returnedDocumented in the EMR and routed to the team Returned

Frequently asked questions.

The practical ones clinic owners ask first.

What should we automate first?

One high-volume eligibility or prior-authorization workflow. soso handles the portal work, calls the payer, follows up and documents the result. Your staff stay involved where clinical judgment or supporting notes are required.

Do we have to change our software?

No. soso works through the same browser-based portals and EMR screens your team already uses. We map and validate the workflow with you before it runs, and there’s no new dashboard for staff to learn.

It really calls the payer?

Yes — that’s the middle of the 38-second video above. When an answer isn’t published in the portal, soso places the call, asks the question, and records what it was told. That’s the part your clearinghouse can’t do, and the reason the hold music was ever your problem.

How does the free cross-check work?

You share a small set of eligibility checks you’ve already run. soso reruns them across the clearinghouse, portal and phone, recording which source supplied each answer. You get a side-by-side of what agreed, what was missing, and how often a call was needed. Nothing changes in your live workflow.

How do you handle patient data?

Data is encrypted in transit and at rest. soso is HIPAA compliant and SOC 2 Type I certified, with a Type II audit underway. Data-residency controls are available for organizations with specific requirements. See our privacy policy.

Not ready to talk? Have us check your checks.

Send a small sample of eligibility checks you’ve already run. We’ll rerun them and send back a side-by-side of what your current process missed. No implementation, no change to how your team works today.

Got it.

We’ll be in touch with what to send and how to send it securely.

Take the phone off your front desk.

Bring one eligibility or prior-auth workflow, and we’ll map what soso can take off the team’s plate.

HIPAA compliant SOC 2 Type I Works with your EMR and payer portals