The autonomous back office for rehab therapy.
Automate eligibility, prior auth, and other admin work — across your EMR, payer portals, and the phone.
How it works
What teams automate with soso
Verified in 60 seconds.
Get your patient's insurance verified and give them a clear payment estimate in under 60 seconds — copay, deductible, visit limits, plus the auth rules. Pulled straight from the payer, called in when they don't publish online, and continuously monitored for plan changes.
Check Eligibility
From submit to approved.
soso files, tracks, and chases every prior auth (and the re-auths that come after) — across portals and over the phone, until approved. Your team only steps in when a payer asks for clinical notes.
Submit Auth Request
Built for healthcare operations
Reliable automation for the workflows your team runs every day.
Built around your practice
soso ships with common workflows — eligibility, prior auth, and others — each customized to your practice's exact process and specifications. For anything else, we build a custom workflow from scratch. Either way, the automation adapts as portals and procedures change.
Works with every portal — and the phone
soso works with your EHR, payer portals, and the web apps your team uses every day — and picks up the phone when an answer isn't in a portal.
Same workflow, every time
One automation runs across your front desk, billing team, and intake — the same way every time, no drift between staff.
HIPAA compliant. Built for healthcare.
HIPAA compliant and SOC-2 Type 1 certified, with data residency controls and Type II underway. Your patient data stays private.
Frequently Asked Questions
Any well-defined admin workflow — from prior authorization and eligibility checks to payer follow-up calls and patient outreach. If you can show someone how to do it, you can train soso to do it.
Two things. First, soso works across both channels payers actually use — clicking through portals and picking up the phone — catching the details clearinghouses miss (especially important for rehab therapy). Second, soso drops into the processes and tools your team already has. No new software to learn, no rip-and-replace, no staff retraining — your front desk and billers keep doing what they do, with soso handling the work behind the scenes.
Book a demo with our team. We'll walk through one of your workflows — usually eligibility verification or prior auth — then build the automation and run it for you. No setup work on your side.
Your data is encrypted in transit and at rest. We are fully HIPAA compliant and SOC-2 Type 1 certified, with a Type II audit currently underway. We offer data residency controls for organizations with specific compliance requirements.
Yes. For tasks that can't be done through a portal — checking benefits on payers that don't publish them online, chasing a prior auth status, navigating IVRs — soso places the call, waits on hold, and captures the result. Calls are recorded and audited.
soso works with any web-based application — including Availity, payer-specific portals, and browser-based EHR systems like WebPT and JaneApp. If your team uses it in a browser, soso can automate it.